Customer Service Administrator

Location: North West Leicestershire (Office Based)
Hours: Monday to Thursday 8:30am - 5:00pm | Friday 8:30am - 3:30pm
Salary: £27000, £30,000 DOE + Benefits

The Opportunity

A well-established and growing business is seeking an experienced Customer Service Administrator to join its busy customer service team. This is an excellent opportunity for a highly organised individual with strong order processing experience who enjoys working in a fast-paced environment and delivering exceptional customer service.

The successful candidate will play a key role in managing customer orders from receipt through to despatch, acting as a vital link between customers and internal departments to ensure orders are processed accurately and delivered on time.

Key Responsibilities

Order Processing

• Accurately process customer orders received via email and customer portals.
• Input product codes, quantities, pricing and delivery details with a high level of accuracy.
• Verify pricing against customer agreements and requirements.
• Check stock availability and communicate any shortages or delays.
• Manage and monitor customer back orders.
• Produce despatch notes and associated documentation.
• Track orders through to despatch, proactively identifying and resolving issues.
• Maintain accurate order information within company systems.

Customer Service

• Act as the first point of contact for customer enquiries relating to orders and deliveries.
• Respond promptly and professionally to telephone and email enquiries.
• Provide order status updates and delivery information.
• Investigate and resolve order discrepancies and customer concerns.
• Escalate issues where necessary to ensure swift resolution.
• Build and maintain positive customer relationships.

Internal Coordination

• Work closely with Sales, Project and Warehouse teams to ensure customer requirements are met.
• Communicate stock, delivery and order-related issues effectively across departments.
• Support the smooth flow of information between customers and internal teams.
• Assist in resolving discrepancies between customer requirements and system information.

Administrative Duties

• Maintain accurate customer records and order data.
• Update information within internal systems as required.
• Keep detailed records of back orders, deliveries and customer communications.
• Support the wider team with general administrative tasks.
• Ensure documentation is complete, accurate and up to date.

About You

• Previous order processing experience (essential).
• Experience within a customer service, sales support or administration environment.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time management skills.
• The ability to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills.
• Good Microsoft Office skills, particularly Excel.

What's on Offer?

• Stable, full-time office-based role.
• Early finish every Friday.
• Supportive and collaborative working environment.
• Opportunity to join a successful and growing business where customer service is highly valued.

If you're an experienced Customer Service Administrator with strong order processing skills and a keen eye for detail, we'd love to hear from you.