We are recruiting for a Parts Coordinator to join an established engineering business based in Epping. This is a varied role involving customer enquiries, spare parts identification, quotations, purchasing and order processing. There is also a small hands-on element, including picking, packing and preparing parts for dispatch when required. We're looking for somebody with experience in parts, engineering supplies, technical sales or a similar environment who enjoys taking ownership of the whole process, from initial customer enquiry through to delivery. Key Duties * Respond to customer enquiries for spare parts and replacement components. * Identify the correct parts using part numbers, product information and technical drawings. * Prepare quotations and process customer orders. * Check stock availability and arrange purchasing where required. * Liaise with suppliers regarding pricing, availability and delivery times. * Follow up quotations and outstanding orders. * Keep customers updated on order progress and delivery times. * Pick, pack and prepare parts for dispatch when required. * Work closely with engineers, stores and other internal departments. * Maintain accurate stock, purchasing and order records. Experience & Skills * Previous experience in parts sales, parts coordination, engineering supplies or a similar role. * Ideally a background within engineering, manufacturing, automotive, machinery or technical products. * Experience handling customer enquiries, quotations and orders. * Confident dealing with customers and suppliers by telephone and email. * Good organisational skills and attention to detail. * Comfortable using computer systems for order processing and stock control. * A practical, hands-on approach and willingness to get involved with picking and packing when required. * Ability to manage multiple enquiries and prioritise workload. Experience identifying mechanical or electrical components using part numbers, catalogues or technical information would be advantageous. Pay & Benefits * Salary depending on experience. * Monday to Friday working hours. * Overtime available. * 28 days holiday including bank holidays. * Company pension