Reed Banking is partnered with an international bank seeking a proactive and customer-focused Operations Officer to join its London-based team. This is an excellent opportunity for an individual with retail banking operations experience who enjoys a varied role covering account opening, KYC, loan administration and operational support.

Key Responsibilities

Account Opening & Customer Onboarding

• Process new account opening applications accurately and efficiently.
• Conduct KYC, AML, sanctions and customer due diligence checks in line with regulatory requirements.
• Complete customer risk assessments and profiling.
• Ensure all onboarding and account maintenance documentation is complete and compliant.

Banking Operations

• Perform day-to-day teller activities, including start and end-of-day balancing.
• Process over-the-counter transactions and customer requests.
• Support foreign exchange transactions, account inquiries, statements, certifications and remittance-related services.
• Validate and process initial account deposits.
• Prepare accounting entries and support daily reconciliation activities.
• Scan, file and maintain transaction records and banking documentation.
• Manage incoming correspondence and administrative records.

Loan Administration

• Assist with the processing and administration of loan transactions.
• Maintain accurate records of outstanding facilities and related documentation.
• Support interest calculations, payment processing and reporting requirements.
• Ensure loan records remain accurate, complete and up to date.

Risk & Compliance

• Ensure all activities adhere to KYC, AML, Counter Terrorist Financing (CTF) and sanctions requirements.
• Follow internal controls, operational procedures and transaction approval authorities.

Knowledge & Qualifications

• Degree educated or equivalent, preferably in Business, Finance or a related discipline.
• Understanding of retail banking products and services.
• Knowledge of KYC, AML, sanctions and regulatory compliance requirements.
• Understanding of operational risk and corporate governance principles.

Skills & Experience

• Previous experience within retail banking operations or branch banking,
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organisational skills.
• Comfortable working in a regulated banking environment.
• Strong IT and systems literacy.
• Ability to prioritise workloads and perform effectively under pressure.

What's on Offer

• Opportunity to join a well-established international banking organisation.
• Broad retail banking operations exposure.
• Varied role encompassing banking operations, compliance and administration.
• Collaborative and supportive working environment.
• Hybrid working (although full time to start onboarding process)