Can you lead a high-volume cash operation while improving accuracy, service and team performance?

The Organisation

Join a customer-focused organisation with a busy finance function and a strong focus on accurate, compliant payment processing. You will work across Finance, Customer Service and Change teams to support reliable customer outcomes.

• Build effective relationships with banks and merchant service providers.
• Support accurate daily cash flow reporting for senior leaders and the Board.
• Promote compliance with BACS, data protection and information security requirements.
• Help improve payment methods and automate cash allocation processes.

The Role

As Cash Team Manager, you will oversee daily banking, customer receipts and Direct Debit activity. You will lead four Cash Assistants and take ownership of bank reconciliations, work allocation and service performance.

• Manage bank reconciliations and cash balances for month-end reporting.
• Oversee Direct Debit collections and maintain compliance with BACS guidance.
• Lead accurate allocation of customer receipts and reduce unallocated balances.
• Resolve complex customer account reconciliations and payment queries within agreed service levels.
• Use CRM reporting to manage workloads, track backlogs and drive continuous improvement.

The Ideal Candidate

You will be an experienced people manager who can balance operational delivery with excellent attention to detail. You will communicate clearly, make sound decisions and enjoy finding better ways to work.

Mandatory

• Lead and develop a team in a high-volume operational environment.
• Manage large transaction volumes, bank reconciliations and cash-related processes.
• Allocate work effectively and reduce backlogs to business-as-usual levels.
• Use finance systems and Microsoft Office, including Excel, with a high degree of accuracy.

Preferred

• Bring experience in accounts payable, finance reconciliations or customer payments.
• Use Power BI, Power Query, Power Automate or SharePoint.
• Support year-end audit activity and process automation.

On Offer

This role offers the chance to shape a key cash function while developing people, processes and customer service. The salary is £45,000 to £50,000, with the opportunity to make a visible contribution across the wider business.

• Influence improvements across banking, payments and cash allocation.
• Develop a team through coaching, delegation and shared ownership.
• Work collaboratively with Finance, Customer Service and Change colleagues.
• Apply your skills in a role where accuracy, compliance and positive change matter.

iMultiply is committed to diversity and will promote diversity for all employees, workers and applicants. iMultiply will treat everyone equally and will not discriminate on the grounds of an individual's 'protected characteristic’. If you like the look of this vacancy and think you could perform the role, but, you don't think you meet all the requirements, please DO APPLY for this opportunity. Data shows that certain groups, mainly women and people from Black and Minority communities, are less likely to apply for jobs where they don't meet 100% of role requirements. iMultiply would encourage you to apply for roles where there is room for development and growth.”