Administration & Scheduling Coordinator

About the Role

We are looking for an organised and proactive Administration & Scheduling Coordinator to join our team. This is a varied role combining general administrative duties with the scheduling and coordination of engineers to ensure jobs are organised efficiently and run smoothly.

The ideal candidate will have excellent organisational skills, strong attention to detail and the ability to manage multiple tasks in a busy environment. You will play an important role in supporting the wider team, keeping records up to date and ensuring engineers have the information they need to carry out their work effectively.

Key Responsibilities

• Providing general administrative support to the wider team.
• Scheduling and coordinating engineers' diaries, appointments and workloads.
• Arranging customer appointments and liaising with customers to confirm dates and times.
• Managing incoming calls and emails, responding to enquiries in a professional manner.
• Updating internal systems, databases and job records accurately.
• Monitoring job progress and keeping customers and relevant team members informed of any changes.
• Assisting with the preparation of paperwork, reports and other documentation.
• Ensuring all relevant job information is available to engineers ahead of scheduled visits.
• Handling changes to schedules and resolving any scheduling conflicts efficiently.
• Supporting the team with general office duties and ad hoc administrative tasks.

About You

• Previous experience in an administration or office support role.
• Strong organisational and time-management skills.
• Excellent communication and telephone manner.
• Good attention to detail and a methodical approach to work.
• Confident using Microsoft Office and internal computer systems.
• The ability to prioritise tasks and work effectively in a fast-paced environment.
• A proactive, flexible and positive attitude.
• Previous experience scheduling engineers, coordinating appointments or managing diaries would be highly advantageous.

What We Offer

• The opportunity to join a supportive and professional team.
• A varied role with a combination of administration and scheduling responsibilities.
• A friendly working environment.
• Opportunities to develop your skills and progress within the business.

If you are an organised administrator who enjoys keeping things running smoothly and coordinating schedules, we would love to hear from you!

Work Location: In person