Lettings Administrator / Tenancy Coordinator

SE23

Monday to Friday

Up to £30k basic DOE

An organised and experienced, proactive Lettings Administrator is required to support a busy estate agency in SE23. This role is ideal for someone with strong administrative skills who enjoys working in a fast-paced, customer-focused property environment.

The successful Lettings Administrator candidate will provide essential support to the lettings team, helping to ensure the smooth running of daily operations.

Job Overview

• Role: Lettings Administrator / Tenancy Coordinator
• Core Purpose: Support the lettings and property management teams by ensuring all tenancies comply with UK housing laws and proceed smoothly.

Key Responsibilities

• Client Onboarding: Conduct Land Registry searches, arrange client AML documents and issue terms of business via the signature sense platform, book photos and floorplans via approved contractors

• Pipeline Management: Work closely with the negotiators to chase required documents to progress the tenancy using a real time excel pipeline system

• Tenancy Management: Prepare, issue and execute tenancy agreements via the Goodlord platform

• Compliance: Secure vital safety documents like Gas Safety Certificates, Electrical Installation Condition Reports (EICR), Energy Performance Certificates (EPC) and Property Licences (HMO, Additional and Selective Licences)

• Inventory Arrangements: Book inventories and check-ins via Reapit (works orders) and approved contractors and send completed reports to parties upon completion

• Move-Ins: Coordinate check-in appointments, welcome letters, and key handovers and inform client account team of all new completed tenancies

• Deposit Registration: Administer Tenant’s deposits via the DPS and TDS schemes, issue deposit certificates and prescribed information

• Communication: Answer phone and email queries from landlords, tenants, and contractors in a professional manner

• Database Maintenance: Update property and client records accurately using Reapit or other property software

• Keys: Manage the internal client property key system including registering new keys, key releases and key returns

Experience in using Reapit is an advantage, but not essential.

If you have a minimum of 1 years experience in a similar role (Lettings Administrator / Tenancy Coordinator), and can hit the ground running, we would love to hear from you.