Location: Stoke-on-Trent

Salary: £24,785

Hours: Monday to Friday, Full Time

About the Role

An exciting opportunity has arisen for an organised and customer-focused Client Services Administrator to join a busy and growing business. This role will play a key part in supporting client services and operational teams, ensuring orders, deliveries and client records are processed accurately and efficiently.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and liaising with both customers and internal departments.

Key Responsibilities

• Process and manage client orders accurately and efficiently
• Maintain and update customer, order, stock and delivery records
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
• Monitor deliveries, backorders, returns and refusals
• Respond to customer enquiries via telephone and email in a professional manner
• Support the onboarding of new clients and maintain accurate documentation
• Manage shared inboxes and prepare routine correspondence
• Produce and maintain reports, spreadsheets and tracking systems
• Arrange meetings, prepare documents and provide general administrative support
• Escalate issues, delays or discrepancies to the relevant manager where required

About You

The successful candidate will have:

• Previous administration, customer service or order processing experience
• Strong organisational skills with excellent attention to detail
• Good communication skills, both written and verbal
• Experience using Microsoft Office, particularly Outlook, Word and Excel
• The ability to prioritise workloads and meet deadlines
• A proactive and professional approach to customer service
• Confidence working independently and as part of a team

Desirable Experience

• Logistics, distribution, warehousing or fulfilment experience
• Experience using CRM, order tracking or warehouse management systems
• Knowledge of delivery scheduling, stock control or supply chain administration

If you're an organised administrator who enjoys delivering excellent customer service and working in a busy operational environment, we'd love to hear from you. Apply today to find out more.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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