Scheme Housing Officer Please Note this is a mobile post to cover 4 schemes 2 in battle and 2 in rye and you may be required to cover other schemes as well

Skills: Scheme Housing Officer

• Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time

• Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple

modes (phone, face-to-face, emails and in writing) using customer friendly language

• Able to develop partnership working internally and with other agencies to generate effective

solutions to problems

• Ability to manage time & tasks effectively, work well under pressure both individually and in a team

• Good negotiation and influencing skills

• Customer-focused and experience of providing excellent customer care

• Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with

minimum supervision

• A ‘can do’, proactive approach to problem solving

• Willing to learn and continue in personal development by attending conferences, seminars,

webinars and training

• I understand the need for continuous improvement and play an active role in delivering successful

change

• Able to learn and use IT and communication systems Interpersonal skills and team working:

• Able to receive and respond to customer feedback and complaints professionally at all times

• A commitment to taking personal responsibility for sharing information

• You will hold a full driving licence with access to own car .