Job Advert: Customer Service Advisor/Administrator
Location: Ipswich (Onsite)
Contract Type: Temporary
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where you can make a difference? Our client is seeking a dynamic Customer Service Advisor/Administrator to join their team and provide exceptional support to their valued customers!
Position Overview:
As a Customer Service Advisor/Administrator, you will play a pivotal role in ensuring customer satisfaction by handling inquiries related to insurance claims. Your ability to communicate effectively and professionally will be essential in making a positive impact on every customer interaction.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have.
Regularly monitor emails for claim form requests and handle them efficiently.
Update external databases with claims information to ensure accuracy and timeliness.
Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policies.
Support the claims department with various tasks, including claims handling and payment processing.
Position Specific Requirements:
Confidence in communicating over the phone, coupled with an outstanding telephone manner.
A positive attitude towards delivering excellent service levels consistently.
Ability to work well independently as well as part of a team, contributing to a harmonious work environment.
Strong attention to detail, with the capability to focus effectively on tasks in a fast-paced setting.
This is a fantastic opportunity for individuals eager to contribute to a reputable organisation within the travel and assistance industry. If you possess a genuine desire to help others and are looking for a role where your efforts will be recognised, this could be the perfect fit!
If you're ready to take on this exciting challenge and make a meaningful impact, don't miss out! Apply today to become a key member of our client's team as a Customer Service Advisor/Administrator. Your journey towards a fulfilling career in customer service starts here!
To apply, please submit your CV
Our client looks forward to welcoming a dedicated and enthusiastic individual who is ready to deliver excellent service to customers and contribute to the success of the team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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