They are a small Digital Communications team within the universities' Communications Division. They manage and support the main website and its associated content management system (Contensis), providing help and guidance to staff across the School who maintain website content.

Client Details

Leading university in London who are hiring an interim

Description

The client is exploring the possibility of bringing in someone on a temporary basis to provide additional capacity for the digital helpdesk.

The work would primarily involve:

• Responding to day-to-day helpdesk enquiries from staff and website editors.
• Helping users with general website content queries and using the Contensis CMS.
• Providing guidance on content updates, publishing processes and general CMS functionality.
• Investigating and troubleshooting straightforward website and CMS issues.
• Managing incoming requests, prioritising work and keeping users updated on progress.
• Escalating more complex technical issues to the Digital team or the external suppliers where necessary.

Profile

Ideally, someone with:

Experience in a digital support, website administration or helpdesk environment.

Familiarity with a CMS or other content management platform. Experience with Contensis would be useful, but isn't essential.

Good troubleshooting and problem-solving skills.

Strong communication skills and the ability to explain things clearly to non-technical users.

Good organisational skills and the ability to manage a varied workload.

Job Offer

Day rate role

3 days on site

ASAP start

Reporting into the Head of Digital

2-3 month interim role