Your new company Working for a established organisation based in Guildford. This role is for a minimum of 8 weeks but could be extended. Monday - Friday 9am - 5pm - 36 hours per week. £14.64 Per hour. Your new role This role will play a key part in helping the team manage referral volumes and maintain timely support for carers across Surrey. The successful candidate will be based at our Guildford office and work closely alongside the existing team, particularly during the induction period, to ensure a smooth handover and effective service delivery.Key Responsibilities * Input and process referrals accurately and efficiently. * Work through referral backlogs and ensure records are updated appropriately. * Contact carers and referrers by telephone where additional information is required. * Maintain accurate records and case notes within our systems. * Support general administrative functions within the Triage & Information Team. * Assist with the creation of resources and documentation, such as FAQs and guidance materials. * Undertake other ad hoc administrative tasks as required. What you'll need to succeed Has strong administrative and data-entry skills with excellent attention to detail Is confident speaking to people over the telephone in a professional and empathetic manner Has experience managing high volumes of information and competing priorities. Can work independently while also being part of a supportive team. Is organised, efficient and able to quickly learn new processes. Has good written communication skills. What you'll get in return Weekly pay Parking on site Pension contribution Holiday allowance (accrued as you work) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)