Support Officer - Supported Housing Team

• Pay Rate: £15.55 PAYE / £19.65 Umbrella
• Location: Rochester, ME1
• Job Type: Full-time, Temporary Contract until 31st March 2027
• Working Hours: Monday - Friday, 9am - 5pm

We are seeking a dedicated Support Officer to join our team in a fully office-based role in Rochester. This position involves working in supported housing schemes with young people aged 16-24, helping them transition to independent living. An Enhanced DBS is required for this role.

Day-to-day of the role:

• Provide high-quality support services to customers, assisting them in achieving their identified outcomes and goals.
• Coordinate and implement SMART support plans, ensuring accurate record-keeping and timely reviews.
• Facilitate needs and risk assessments, developing risk management plans and promoting customer safety.
• Act as an ambassador for the housing services, ensuring good quality information is accessible to customers and stakeholders.
• Participate in the selection of new referrals, maintain performance targets on lettings and allocations, and be responsible for the signing up of new customers.
• Contribute to maximising scheme income through the collection of rents and service charges and support customers in accessing welfare benefits and managing debts.
• Provide resettlement services and support for customers transitioning into new accommodation, including outreach services.

Required Skills & Qualifications:

• Knowledge of the social care sector and relevant legislation including housing/homelessness.
• Demonstrable experience in housing-related support services.
• Excellent customer service skills, both written and verbal.
• Ability to work proactively as part of a team with a positive attitude.
• Effective advocacy skills on behalf of customers.
• Good understanding of the financial needs and welfare benefits applicable to customers in supported accommodation and community settings.
• IT proficiency, particularly in Microsoft Word and Outlook.

Desirable:

• A recognised housing and/or social care qualification.
• Ability and willingness to travel to other sites within the service area.

To apply for this Support Officer position, please submit your CV detailing your relevant experience.