Business Support Officer

• Job Type: Temporary, Full-time (Office Based)
• Duration: Until 5 January 2027
• Location: Finningley, Doncaster, South Yorkshire, DN9 3RH
• Pay Rate: £13.05 per hour (PAYE)
• Hours: 36.2 hours per week (7.24 hours per day, Monday to Friday, 08:30 to 16:30)
• A Standard DBS is required for the role.

City of Doncaster Council is seeking a professional and customer-focused Business Support Officer to join its Learning Opportunities team within Children and Young People Services. This is an excellent opportunity for an experienced administrator with strong organisational, customer service and data management skills who enjoys working in a fast-paced environment and delivering high-quality support services.

This temporary role offers the opportunity to gain valuable experience within a local authority setting while supporting key services that help improve outcomes for children and young people. You will play an important role in ensuring efficient business support processes, financial administration and customer service delivery across the directorate.

Key Responsibilities:

• Manage a wide range of telephone and email enquiries, providing a high level of customer service and resolving issues promptly and professionally.
• Respond to customer queries and complaints, taking appropriate action and escalating matters to senior colleagues where necessary.
• Undertake financial administration using council systems, including processing card payments, raising requisitions, checking invoices and submitting journal transfers.
• Input, maintain and update data using council IT systems, ensuring accuracy and confidentiality at all times.
• Produce letters, reports, documents and correspondence, including information of a sensitive and confidential nature.
• Create, update and maintain spreadsheets and databases to support service delivery and reporting requirements.
• Provide clerking support for internal, external and multi-agency meetings, including preparing agendas and recording minutes.
• Research, analyse and collate information to support operational activities and decision-making.
• Ensure compliance with data protection requirements, information security standards and council procedures.
• Work collaboratively across the wider Business Support and Development Service to provide flexible support as required.

About You:

• Previous experience in administration, business support or customer service.
• Strong organisational skills with the ability to manage workloads and meet deadlines.
• Confident using Microsoft Office, databases and digital systems.
• Excellent communication skills and attention to detail.
• Understanding of data protection and information security principles.
• Able to work independently, use initiative and work effectively as part of a team.

If you're an organised and proactive administrator with excellent customer service and business support skills looking to make a meaningful contribution within a supportive public sector team, we'd love to hear from you.