Day Porter: Fixed Shift - Monday to Wednesday pm and Saturday and Sunday (Days off Thursday and Friday)

Core Competencies & Key attributes

• Friendly, respectful, and resident-focused
• Diligent with excellent attention to detail
• Proactive and capable of working independently
• Discreet, reliable, and professional at all times
• Takes pride in maintaining a high-quality environment

Primary Responsibilities

1. Resident Services & Front Desk Duties:

• Act as the first point of contact for residents and guests, offering courteous, professional assistance at all times.
• Assist residents with carrying parcels, shopping bags, and suitcases (of a normal weight).
• Provide concierge-style services including handling deliveries, booking transport, and assisting with service requests.

1. Building Checks & Monitoring:

• Conduct scheduled building checks throughout the day to ensure the property is secure, well-maintained, and fully operational.
• Check communal areas, stairwells, plant rooms, lifts, car parks, and external grounds.
• Identify and report maintenance issues, safety hazards, or unauthorised access.
• Monitor lighting, fire exits, alarm panels, and emergency systems as part of routine inspections.

1. Building Presentation & Cleanliness:

• Maintain high standards of cleanliness and presentation in the reception area and common parts.
• Ensure lobby areas are welcoming, tidy, and free from obstruction.

1. Contractor & Visitor Management:

• Welcome and supervise contractors and tradespeople working on-site.
• Keep accurate records of all contractor visits, including names, times, and job details.
• Log and monitor keys issued and ensure secure return upon completion of work.

1. Parcel & Delivery Handling:

• Accept and log incoming deliveries securely.
• Store parcels in designated areas and notify residents promptly for collection.
• Ensure deliveries are handed over appropriately and respectfully.

1. Health & Safety Awareness:

• Remain alert to health and safety risks and report any issues immediately to management.
• Record hazards, incidents, and equipment faults in daily logs.
• Support fire and emergency procedures and assist residents when required.

1. Administrative Support & Record Keeping:

• Maintain daily logs and shift reports including building checks, contractor records, parcel logs, key movement, and incidents.
• Assist the management team with occasional administrative tasks and resident communications.

Essential Experience

• Previous experience in a similar role within luxury residential property or hospitality.
• Exceptional customer service and communication skills.
• Professional appearance and demeanour.
• Basic IT literacy for using logbooks, emails, and reporting systems.
• Knowledge of building operations and health & safety practices.

Desirable Experience

• SIA License (desirable, depending on property requirements).
• First Aid Certificate (preferred or willingness to undertake training).