Night Shift Helpdesk Operative – Facilities Management Location: Central London, EC4R – near Bank Salary: £32,000 per annum Contract: Temp to Perm – initial 6-month temporary period Shift Pattern: Four on / Four off, 19:00–07:00 Working Arrangement: Hybrid following initial training – two shifts working from home and two office-based per rotation You will receive and coordinate reactive engineering requests, allocate work to engineers and contractors, and monitor jobs through to completion. This opportunity would suit an organised, customer-focused individual who can prioritise urgent requests and communicate clearly in a busy environment. The position is primarily night-based. Day shifts may be introduced at a later date, with any proposed changes discussed beforehand. Key Responsibilities * Act as the first point of contact for incoming calls, emails and service requests. * Log, review and update engineering requests using the CAFM system. * Allocate jobs to engineers and contractors according to skills, location and urgency. * Prioritise emergency faults and escalate issues to the appropriate stakeholders. * Track outstanding jobs and keep customers informed of progress. * Monitor service response times against agreed service level agreements and performance targets. * Check job reports, maintain accurate records and manage fault closures. * Support parts enquiries and ordering, and identify duplicate requests. * Handle complaints professionally and follow company procedures. Skills and Experience * Strong organisational skills and attention to detail. * Confident telephone manner and clear written communication. * Ability to manage competing priorities and work under pressure. * Competence using Microsoft 365, including Outlook, Excel, Word and Teams. * A practical approach to problem solving and delivering good customer service. * Ability to build effective relationships with customers, engineers and colleagues. * Previous experience within facilities management, an engineering helpdesk or a service coordination role would be advantageous. Experience using CAFM or asset management systems and working night shifts is also desirable. What’s on Offer * £32,000 annual salary. * Temp-to-perm opportunity following an initial six-month temporary period. * Four on / Four off shift pattern. * Initial training followed by hybrid working