Client Services Coordinator

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Location: NG4 2JY Head Office - Colwick Quays Business Park

Contract: Permanent/full-time

Hours: 42.5 hours per week

Salary: Dependent on experience

Closing date: October 30th 2026

Job Overview

Are you passionate about providing exceptional customer service and building strong relationships with clients? We are seeking a dynamic and organized Client Services Coordinator to join our growing team. In this role, you will be the face of the company, providing top-notch support to our valued customers and ensuring their needs are met in a timely and professional manner.

Client Services Coordinator Responsibilities & Duties

• Serve as the primary point of contact for client communications via telephone and email.
• Manage credit control activity, including follow-up payment, customer contact, escalation records and weekly updates for management review.
• Manage and resolve client bookings, enquiries and issues efficiently.
• Coordinate with internal teams to fulfil client requests.
• Facilitate contract renewals and assist with the onboarding of new clients.
• Organise and manage special projects and client events.

Client Services Coordinator Qualifications & Skills

• Proven experience in client service or account management roles.
• Familiarity with CRM software and tools.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities.
• Problem-solving skills and a proactive approach.
• Ability to build strong relationships with clients and internal teams.
• At least 2 years of experience in an office environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong customer service orientation and attention to detail.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to handle challenging situations with tact.
• Flexibility to adapt to changing priorities and processes.