Role: Customer Care Coordinator * Working arrangements: Part-time and flexible and hybrid working arrangements on offer * About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire * Office location: Chippenham, Wiltshire * Department: Customer Care * Reporting to: Customer Care Manager Office Manager – About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire Customer Care Coordinator – About the role: To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction. Customer Care Coordinator – About the role: * Opportunity to work for an innovation and multiple award-winning regional house builder * A friendly and relaxed work environment * A growing regional house builder offering job security and career progression * To work for a quality led and customer focussed house builder * Vibrant office culture and working environment Customer Care Coordinator – Key points: * Handle incoming Customer calls * Logging and allocation of reported defects on in house software * Progress valid defects with staff and the supply chain * Work within agreed SLAs, which vary from contract to contract * Develop working relationship with key contacts at Housing Associations and Subcontractors * Positive communication with Customers via email and telephone * Handle complaints in a sensitive and consistent manner * Work within Industry guidelines, compliance and standard industry practice Customer Care Coordinator – What about the benefits package? * Competitive base salary * Annual bonus * 25 days holiday plus bank holidays * Company pension scheme * Private Healthcare * Choice of company benefits