ROLE: Reception Manager

CONTRACT: Permanent

HOURS: Monday - Friday, 8am - 5:15pm Monday to Thursday, Friday 8am - 12:30pm

START: ASAP

SALARY: £29,250pa

LOCATION: Hayling Island

ABOUT THE ROLE:

As Reception Manager, you will play a pivotal role in the smooth day-to-day running of a busy GP Practice, leading the reception team and ensuring patients receive a professional, efficient, and welcoming service. Acting as a key link between patients, clinicians, and practice management, you will oversee front-of-house operations, staff coordination, appointment management, and administrative processes, helping to deliver an exceptional patient experience while maintaining high standards of compliance, confidentiality, and operational efficiency.

Key Responsibilities:

• Lead and manage the reception team, providing training, guidance, performance support, and ongoing development.
• Oversee day-to-day reception operations, ensuring excellent patient service and efficient front desk management.
• Prepare and coordinate staff rotas, annual leave, sickness cover, and workforce planning requirements.
• Manage appointment systems, clinician availability, room allocations, and locum bookings to maximise service delivery.
• Handle patient enquiries, complaints, and feedback professionally, ensuring issues are resolved effectively and in line with practice procedures.
• Support the Practice Manager with administrative tasks, reporting, meetings, and implementation of practice initiatives.
• Ensure compliance with practice policies, guidelines, GDPR, confidentiality standards, and health & safety requirements.
• Act as a central point of communication between reception staff, clinicians, patients, and external healthcare professionals.

About You

• Previous experience in a supervisory or management role within reception or administration within a healthcare setting.
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced setting.
• Confident IT user with experience of appointment systems, databases, and Microsoft Office applications.
• Exceptional communication and customer service skills, with the ability to handle sensitive situations professionally and confidentially.

Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team - or email your CV to .

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.