Helpdesk Assistant

Birmingham

£24,282

Fixed-Term Contract – 12 Months

Full Time – 35 Hours per Week

Hybrid Working Available

We are currently recruiting on behalf of a valued client for a Helpdesk Assistant to join a growing, customer-focused organisation. This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and is passionate about delivering exceptional support.

Working as part of a professional and supportive team, you will provide first-class assistance to both individual customers and corporate clients while ensuring a positive customer experience at every stage.

Working Hours

• Monday to Friday
• Between 9:00am – 5:00pm
• Hybrid working split between office and home

Key Responsibilities

• Handle inbound calls from new and existing customers
• Support corporate clients with queries and service requests
• Provide information regarding products and services
• Resolve customer queries efficiently and professionally
• Manage and respond to complaints where required
• Liaise with internal departments to ensure proactive customer support
• Deliver an outstanding customer experience at every interaction

About You

We are seeking a motivated and resourceful customer service professional with previous contact centre or call centre experience.

Essential Skills & Experience

• Minimum 12 months’ experience within a contact centre, call centre, or customer service environment
• Excellent communication and interpersonal skills
• Strong complaint handling experience
• Confident using Microsoft Office including Outlook, Word, Excel, and PowerPoint
• Strong organisational and administrative skills
• Ability to manage workload effectively and work under pressure
• Professional, proactive, and customer-focused approach

Personal Qualities

• Strong relationship-building skills
• Empathetic with excellent listening skills
• Problem-solving mindset
• Self-motivated and eager to learn
• High attention to detail
• Passion for technology and learning new systems
• Ability to understand detailed technical information
• Demonstrates integrity, diligence, and professionalism

Benefits

• Hybrid working
• Smart casual dress code
• Pension scheme
• Health cash plan
• Life assurance
• Employee discounts

If you are an experienced customer service professional looking for your next opportunity within a supportive and forward-thinking environment, we would love to hear from you.