FOI & Complaints Officer (SARS)

Bexleyheath | £15.68 per hour | Immediate Start

A Local Authority based in Bexleyheath is seeking an experienced SARS/FOI & Complaints Officer to join their team on an ongoing temporary basis.

Hours: Monday to Friday, 8:48am - 5:00pm
Location: Bexleyheath (2 days per week), 3 days working from home

Key Responsibilities:

• Log FOI requests, complaints and Member Enquiries onto the iCasework system.
• Allocate cases to relevant service areas for response.
• Monitor due and overdue cases to ensure performance targets are met.
• Deal with Children's Social Services Subject Access Requests in line with data protection requirements.
• Maintain accurate records and support information governance processes.

Essential Requirements:

• Previous experience within a Local Authority or public sector organisation.
• Experience handling FOI requests, complaints, SARs or case management processes.
• Strong administrative and organisational skills.
• Excellent attention to detail and ability to handle sensitive information.
• Good working knowledge of Microsoft Office.

Apply today with your latest CV for immediate consideration.