Are you confident speaking to customers and explaining information clearly?

Dive Into a Career That Makes a Splash – Join United Utilities

United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for friendly, organised, and customer-focused individuals to join their team as a Customer Service Advisor supporting Meter Reader Installers.

About the Role

This role supports United Utilities' metering operations, helping customers with enquiries relating to meter installations, appointments, schedules, and metering work. You will act as the first point of contact for customers, providing updates, resolving queries, and ensuring every interaction is handled professionally and efficiently.

You will play a key role in supporting both customers and field-based Meter Reader Installers by coordinating information, managing customer expectations, and keeping accurate records.

What You’ll Be Doing

• Handling inbound and outbound calls relating to metering work and appointments.
• Providing customers with updates regarding meter installations and scheduled work.
• Taking ownership of customer enquiries from initial contact through to resolution.
• Accurately recording customer information and updates on internal systems.
• Investigating customer, retailer, and internal queries to achieve a successful outcome.
• Striving to resolve customer enquiries at the first point of contact.
• Escalating complex cases to Team Leaders where required.
• Proactively contacting customers regarding appointments, feedback, and service updates.
• Planning and coordinating schedules of work against household and non-household targets.
• Monitoring daily schedules and arranging any required follow-up work.
• Building effective working relationships with internal teams and operational field staff.
• Delivering a professional, friendly, and empathetic service at every interaction.

What We’re Looking For

• Strong organisational skills
• Clear and confident communication
• Good administrative accuracy and attention to detail
• A customer-focused and supportive approach

What You Need to Know

• Hourly Rate – £14.87 PAYE, paid weekly (one week in arrears)
• Location – Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
• Assignment Type – 6-month temporary contract with review for extension, via Reed Talent Solutions (United Utilities’ trusted recruitment partner)

What Shifts Might You Have

Rolling rota:

• Week 1: 8:00am – 4:00pm
• Week 2: 9:00am – 5:00pm
• Week 3: 10:00am – 6:00pm

What Are the Benefits of the Role

• Free on-site parking for all employees.
• Free shuttle bus service from Warrington Interchange for convenient commuting.
• Modern office facilities, including refreshments and working spaces.

What’s the Next Steps

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date

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