GENERAL MANAGER – THE MARKET TAP The Market Tap in Pocklington is looking for a General Manager to lead our fantastic team in running a vibrant and welcoming taproom! Job Purpose Ensure that the venue is operating effectively and efficiently, with all employees doing their required duties Key responsibilities and accountabilities * Oversee resourcing * Work on planning and implementing strategies to attract customers * Monitor the rotas to ensure adequate resource is allocated, and where over resourced highlight with Operations Manager * Overseeing the running of the shifts making sure the best quality of service is available to the customer * Track the progress of weekly, monthly, quarterly and annual objectives * Ensure stock that is delivered is utilised following the guidance of the Operations Manager * Discuss evaluation of employee performance and identify hiring and training needs * Supervise and motivate staff to perform their best, coach and support the team * Monitor retail operating costs, budgets and resources * Support implementation of training programs and techniques to help develop the team * Communicate with various areas of the business * Analyse consumer behaviour and adjust product positioning * Handle complaints from customers * Research emerging products and use information to discuss with the Director of Bar operations and the Operation Manager. * Create reports & analyse and interpret retail data like revenues, expenses and competition * Work closely with Kitchen Supervisor the in-house food vendor * Conduct regular audits and deep cleans to ensure the bar is clean and well set up, functional and presentable * Make sure all employees adhere to company’s policies and guidelines * Act as our venue representative and set an example for our staff * Oversee the overall functioning of the venue and highlight where needs flexing/adjusting * Monitor posts on social media about the venue to generate business and a following * Keep up to date with licensing legislation and ensure employees are following (including challenge 25 policy), taking overall responsibility for the premises * Ensure cellar is maintained with a high standard of hygiene * Proactive stance on health and safety in the workplace, ensuring all is in line with health and safety standards * Ensure the monitoring and managing of losses and employee performance to drive profitability * Highlight any issues with equipment or beer to Operations Manager * Ensure all events in the venues are co-ordinated and everybody is aware * Ensure waste remains at a minimum on all stock and any issues highlight with Operations Manager * Ensure any maintenance issues are reported immediately Requirements and skills * Proven experience in management in hospitality or similar position * Experience with recruiting and performance evaluation processes * Customer service experience * Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics * Leadership and organisational abilities * Communication skills * Problem-solving attitude * Flexibility to work in shifts Contract: 40 hours/week Pay: £28,500.00-£30,000.00 per year Benefits: * Company pension * Discounted or free food * Employee assistance programme * Employee discount * On-site parking Ability to commute/relocate: * Pocklington YO42 2AS: reliably commute or plan to relocate before starting work (required) Experience: * Hospitality management: 2 years (required) Licence/Certification: * Personal Licence (preferred)