About the Company

ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.

We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.

Role Overview

We are looking for a highly organised and detail-focused Commercial Support person for our Dudley site (DY2 0UY) to support our internal and external sales teams. This role plays a key part in ensuring orders, pricing, customer documentation, and CRM data are processed accurately and efficiently, helping to deliver excellent customer service and support business growth.

This is an internally focused, precision-led role that is critical to both service quality and business growth. It is an office-based role working 37½ hours per week, working Monday to Friday, office hours (to be arranged).

Key Responsibilities

Sales Administration & Order Processing

• Process customer orders accurately and within agreed timescales.
• Validate pricing, product specifications, delivery details, and commercial terms.
• Support sales teams with day-to-day administrative and operational activities.
• Prepare and issue quotations, order confirmations, and related documentation.

Pricing & Documentation

• Maintain customer quotations, pricing schedules, and commercial records.
• Ensure pricing approvals and processes are followed.
• Maintain accurate and up-to-date customer documentation.

CRM & Reporting

• Maintain accurate customer and sales data within the CRM system.
• Resolve data discrepancies and ensure system integrity.
• Produce reports to support sales performance and forecasting.

Customer Support

• Respond to order queries and customer requests professionally.
• Liaise with operations, logistics, and finance teams to resolve issues promptly.
• Take ownership of customer concerns and ensure timely resolution.

Continuous Improvement

• Identify opportunities to improve sales processes and efficiency.
• Support the development of effective systems and workflows.
• Contribute to initiatives that enhance customer service and business performance.

About You

• Highly organised with strong attention to detail.
• Excellent time-management and prioritisation skills.
• Able to remain calm and effective under pressure.
• Customer-focused with a collaborative approach.
• Confident using CRM systems, ERP software, and Microsoft Office.
• Strong communication skills and a professional manner.
• Committed to accuracy and delivering high-quality work.

What we offer:

As well as a competitive salary we also offer an attractive benefits package which includes:

• Life assurance
• Contributory pension (5% employee contribution matched by the company)
• Discount cards for shops and restaurants
• Gym and health club discounts
• Holiday trading
• Cycle to work scheme
• Medicash (healthcare) programme
• Employee assistance programme
• Lifetime financial wellbeing

A note on safety

Due to the nature of our industry, we operate a safety-first culture. This includes drug and alcohol testing before employment and throughout your time with us; we have a zero-tolerance approach.

How to apply

Take the next step by submitting your application online and attaching your most up-to-date CV.

The application process will guide you through to our internal system. It is designed to be quick, straightforward, and easy to complete, taking just a few minutes of your time.