Our client, a freight forwarder is looking for an Ocean Import Operator to join their office in Thurrock.

Role Overview We are seeking an experienced and detail-oriented Import Operator to handle sea freight import shipments from start to finish. The ideal candidate will have at least 2 years of experience in sea imports (both FCL and LCL), with a strong understanding of customs clearance processes and excellent customer service skills. While sea freight is the primary focus, experience in air and road imports is an advantage.

Key Responsibilities

• Shipment Management: Handle sea import bookings from initial booking to completion.
• Agent Liaison: Coordinate with overseas agents regarding bookings, schedules, and documentation queries.
• Customer Care: Keep customers updated throughout the booking process, proactively advising of changes to vessels and ETAs.
• Delivery Coordination: Compare haulage costs and arrange final deliveries once cargo has arrived and been devanned.
• Customs Clearance: Prepare / process instructions for customs entries, including checking documentation, verifying commodity codes, and understanding different customs methods.
• Quoting & Pricing: On occasion, quote shipments to support colleagues during annual leave. (Basic pricing knowledge is preferred, though full training is provided).

Required Skills & Competencies

• Freight Knowledge: Proven experience handling both FCL and LCL shipments and a strong understanding of broader logistics processes and procedures.
• Customs Expertise: Clear understanding of what is required to process customs entries, check paperwork, and navigate different methods of customs clearance.
• Incoterms: Good understanding of Incoterms and their commercial application.
• Tech Literacy: Proficient in Microsoft Office suite (specifically Excel and Word).
• Attention to Detail: Checking documentation in a timely manner and raising concerns or queries promptly.
• Communication: Ability to communicate with confidence and clarity (both emails and telephone).
• Work Ethic: Ability to work independently to meet documentation deadlines, while remaining a collaborative team player.