Are you a customer-focused professional with a passion for people and problem-solving who thrives in a dynamic, face-to-face environment? Randstad is looking for a driven, customer-centric Account Specialist to join our team on-site at Caterpillar Perkins in Peterborough. If you are passionate about delivering exceptional service, building strong relationships, and making a tangible impact within a global organisation, this role is for you. Details: Schedule: Monday to Friday, 7:00am - 16:00pm. Location: Onsite in Peterborough. The Role: You will be responsible for ensuring the smooth running of a section of our onsite operation. This is a varied role encompassing: Worker Management: Day-to-day management, Includes delivery of praise and rewarding good work, alongside handling sensitive matters like warnings, return to works, and performance reviews. Relationship Building: The role requires a service driven mentality and being the face of Randstad to both the client and the temporary workforce, implying an ability to understand and manage diverse needs. Recruitment: Involvement in the recruitment process of new temporary talent. Administration & Compliance: Maintain accurate, audit-ready compliance records and manage internal reporting systems efficiently to ensure seamless operational support and timely documentation handling. Great Organisation Skills: Often required to manage and follow up on diverse queries, ensuring that our talent and client needs are heard and addressed effectively. What you'll bring: Proven customer-first mindset with dedicated service and administration experience. Excellent communication skills, capable of dealing with stakeholders at all levels. A high-pace, detail-oriented work ethic. Ability to prioritise tasks and structure your day effectively. Great organisational skills. Strong empathy and active listening skills, with a proven ability to understand individual needs and excel in face-to-face interactions. Experience in temp recruitment or an onsite environment is useful but not essential. Benefits: Fantastic company benefits. A clear path for career progression into Account Management. Personal and professional development opportunities. Free onsite parking EAP package including added benefits No on-call or weekend shifts If you have the drive, customer focus, and passion to lead service excellence in this operation, apply today