Whats In It For You * Supportive team environment * Opportunity to develop customer service and claims handling skills * Exposure to a fast-paced, dynamic working environment * Chance to make a real difference to customer satisfaction Must Have's * Experience in customer service within hospitality and/or an office, and/or claims handling * Excellent communication skills * Organised and proactive approach * Attention to detail * Ability to juggle multiple tasks * Experience with CRM systems (Salesforce, Instanda, Xero advantageous) Nice to Have's * Knowledge of FCA, PRA, regulatory standards * Experience in insurance or financial services * Familiarity with health and safety procedures What Will You Be Doing * Providing exceptional customer service via email, phone, WhatsApp * Handling FNOL claims efficiently, liaising with internal and external stakeholders * Updating client documentation and internal records accurately * Staying informed about product developments and market trends * Resolving complaints and managing difficult clients professionally * Supporting operational improvements within the team * Keeping your line manager updated on your progress and objectives Helpful Extras * Opportunities for ongoing professional development * Inclusive and diverse workplace culture * Potential for career progression within the company * Regular feedback and performance reviews Interested? Send your CV to i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion