Marks Consulting Partners are currently recruiting for an Income Officer to work with one of our Housing Association clients in Essex.
This is a temporary role paying £30 per hour, managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts, with a firm but fair approach to rent arrears recovery and tenancy sustainment.
What you will be doing:
- Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts
- Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols
- Taking ownership of arrears cases through each stage of recovery, including legal action where appropriate
- Assisting residents with Discretionary Housing Payment applications and referring to specialist advice services where needed
- Referring vulnerable residents to the internal Outreach Team for appropriate support
- Completing income and expenditure assessments and agreeing realistic repayment arrangements
- Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes
What you will need:
- Previous experience as an Income Officer within a Housing Association or Local Authority
- Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios
- Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes
- Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments
- Ability to work independently and manage a busy caseload with minimal supervision
- Experience using housing management systems, with knowledge of Rubix being advantageous
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.