Job Title: Customer Service & Sales Administrator

Location: Clitheroe

Salary: £27,000 - £30,000 DOE

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent

Working Pattern: Office-based

The Opportunity

We are currently looking for an experienced Customer Service and Sales Administration professional regarding an opportunity with an established manufacturing business in the Clitheroe area.

The position would suit somebody who enjoys being the link between customers, sales and internal operational teams, combining excellent customer service with accurate sales administration and order management. You'll be dealing directly with customers, managing orders from initial processing through to delivery, resolving queries and ensuring customers receive a professional and efficient service throughout.

Key Responsibilities

• Acting as a key point of contact for customers, responding to queries by telephone and email
• Processing and managing customer sales orders accurately
• Amending, rescheduling and updating existing orders where required
• Providing customers with updates regarding orders, availability and delivery
• Building positive relationships with customers and providing a high standard of service
• Liaising with sales, production, supply chain and other internal departments
• Investigating and resolving customer and order-related queries
• Monitoring back orders, failed orders and potential stock or allocation issues
• Maintaining accurate customer and order information on internal systems
• Supporting the wider sales team with day-to-day administration
• Handling customer enquiries in a professional, friendly and commercially aware manner
• Ensuring customer requirements are communicated accurately across the business
• Completing general sales office and customer service administration as required

About You

We would particularly like to speak with candidates who have previous experience in customer service, sales administration, order processing, internal sales or a busy commercial office environment.

You'll ideally have:

• Previous customer service and/or sales administration experience
• Strong telephone and email communication skills
• Experience processing and managing customer orders
• Confidence dealing directly with customers
• Excellent attention to detail and accuracy
• Strong organisation and prioritisation skills
• A proactive approach to resolving customer queries
• Good general IT and systems skills
• The ability to work effectively across different departments
• A positive, dependable and team-focused approach

Experience within a manufacturing, engineering, distribution, construction products or similar order-led environment would be particularly useful, although candidates from other fast-paced customer service and sales administration backgrounds are also encouraged to apply.

Package:

• Competitive salary DOE
• Permanent, full-time position
• 37.5 hours per week
• Monday to Friday working
• 24 days' annual leave plus bank holidays
• Company pension
• Healthcare cash plan
• Life insurance
• Free on-site parking
• Referral programme
• Opportunities for development and progression

If you are an experienced Customer Service Administrator, Sales Administrator, Sales Coordinator, Order Processor, Customer Service Coordinator or Internal Sales Administrator based in or around the Clitheroe area, we would be keen to hear from you. Click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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