Senior Administration Assistant

• Job Type: Temporary, Full-time
• Location: Newmarket Approach, Leeds, LS9 0RJ
• Duration: 3 months
• Pay: £14.33 - £14.59 per hour PAYE
• Working Hours: 36.2 hours per week, Monday to Friday
• Working Pattern: Office Based

Leeds City Council are seeking 2 Senior Administration Assistants to join its Shared Services team. This role supports a range of council services through high-quality administration, customer service, and information management, helping to ensure efficient and effective service delivery.

Key Role Descriptors:

• Deliver accurate and professional administrative support across a range of council services.
• Manage workloads effectively, prioritising tasks and meeting deadlines in a busy environment.
• Provide excellent customer service to internal and external stakeholders through telephone, email, written, and face-to-face communication.
• Maintain and update records, databases, and management information systems with a high level of accuracy.
• Support the production of reports, correspondence, and other service documentation.
• Use initiative and judgement to resolve enquiries and identify appropriate solutions.
• Contribute to continuous improvement by identifying efficiencies and suggesting new ways of working.
• Work collaboratively with colleagues across multiple teams to support service objectives and operational demands.
• Assist with the induction and support of new team members, sharing knowledge and best practice.
• Maintain confidentiality and ensure compliance with council policies, procedures, and legislative requirements.
• Adapt to changing priorities and work flexibly across service areas as required.
• Promote equality, diversity, inclusion, and professional standards in all aspects of service delivery.

Key Role Accountabilities:

• Maintain accurate records, documentation, and management information.
• Collate data and produce reports as required.
• Respond to customer enquiries via telephone, email, and face-to-face interactions.
• Use council systems and IT applications to manage and retrieve information.
• Identify issues and recommend improvements to processes and service delivery.
• Support new team members and work collaboratively across teams.
• Ensure compliance with council policies, including confidentiality, data protection, equality, and health & safety requirements.

What We're Looking For:

• Strong administrative, communication, and customer service skills.
• Experience working independently and meeting deadlines.
• Confidence using IT systems and managing information accurately.
• Ability to handle challenging situations professionally.
• Commitment to continuous improvement and professional development.

If you are interested in this role, please apply using your latest CV and a Reed Consultant will be in touch.