Job title: Lettings Consultant

Branch: Hampstead

Reports to: Lettings Director

Salary and OTE: £18,000, OTE £50,000 per annum

David Astburys estate agency was established in 2017. We currently have three offices located in Crouch End, Islington and Hampstead. We are a friendly team of property specialists with unrivalled knowledge of London’s property market.

This is an exciting time to join David Astburys as the business continues to grow and reach new heights. We are passionate about delivering exceptional customer service at every opportunity, and our strong reputation and thousands of 5* reviews reflect this commitment.

We are currently looking for a passionate, motivated, and ambitious Lettings Consultant to join our Hampstead office. This is an excellent opportunity for someone looking to begin or develop their career within the property industry. Previous estate agency or lettings experience is not required, as full training and ongoing support will be provided.

We are looking for a hard-working and confident individual with excellent communication skills, strong attention to detail, and a genuine desire to succeed. You will be given the opportunity to develop your knowledge of the lettings industry, build strong relationships with landlords and tenants, and progress your career within an innovative, vibrant, friendly, and community-focused business.

As a Lettings Consultant, you will be responsible for:

• Above all, delivering first-class customer service to our landlords, tenants, applicants, and clients.
• Registering and qualifying prospective tenants and matching applicants with suitable properties.
• Conducting professional and engaging property viewings.
• Building strong relationships with landlords, tenants, applicants, and colleagues.
• Negotiating offers between landlords and prospective tenants to achieve successful outcomes for all parties.
• Supporting the lettings process from initial enquiry through to agreed tenancy.
• Facilitating the smooth transition of prospective tenants to the Compliance Team for referencing and progression.
• Coordinating property preparation and ensuring properties are ready ahead of scheduled move-in dates.
• Maintaining accurate and detailed records using the company CRM system.
• Working collaboratively with the wider lettings and compliance teams to ensure a smooth and efficient customer journey.
• Contributing to the achievement of individual and branch targets.
• Developing your knowledge of the lettings industry, company processes, and relevant legislation through ongoing training.
• Representing David Astburys professionally and promoting the company’s values, reputation, and culture at all times.

Requirements of a Lettings Consultant:

• A full, clean UK driving licence.
• No previous estate agency or lettings experience is required; full training will be provided.
• Excellent customer service and relationship-building skills.
• A confident, friendly, and professional communication style, both in person and over the telephone.
• The ability to work effectively both independently and as part of a team.
• Strong organisational and time-management skills, with excellent attention to detail.
• The ability to manage multiple priorities and remain professional in a fast-paced environment.
• A positive, proactive, and solutions-focused approach.
• The confidence and motivation to work in a target-driven environment.
• A willingness to learn about the lettings process and current industry legislation and regulations.
• A willingness to participate in ongoing professional training and development.
• A self-motivated, ambitious, and results-driven attitude.
• A genuine desire to build a successful career within the property industry and contribute to the continued growth of David Astburys.

Benefits of a Lettings Consultant:

• High OTE and excellent earning potential within our high-performing Hampstead office.
• Two companywide trips abroad each year.
• Summer and Winter company socials.
• An extra day off for your birthday.
• An extra day off when moving house.
• External coaches for training and professional development.
• Support with relevant industry qualifications.
• Employee of the Month awards.
• End-of-year awards and bonuses.
• NEST pension scheme.