Job detailsDetails

• Title: Transport Officer - Concession Travel & Ticketing
• Reference: SCC/TP/287914/6040
• Positions: 1
• Salary: £33,552 - £35,763 per annum
• Category: Travel and Transport
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 28 September 2026
• Closing date: 18 October 2026
• Directorate: PLACE
• Location: Victoria Gate, Chobham Road, Woking, GU21 6JD

Description

The starting salary for this role is £33,552 per annum based on working 36 hours per week. We support hybrid working with a requirement for a minimum of 2 days spent in the office. The office base for this role is Victoria Gate in Woking.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Opportunity to undertake higher education apprentice courses linked with the University of Chichester
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

We are looking for a proactive and well-organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey's travel and ticketing initiatives. This is a key role within the Passenger Transport Projects Team, within the Highways, Transport and Network Management Service, ensuring the smooth day-to-day administration of schemes that help residents access essential travel by bus - the English National Concessionary Travel Scheme (ENCTS) and the Surrey LINK initiatives.

Working closely with the Passenger Transport Projects Team Manager and the Senior Transport Officer (Concessionary Travel & Ticketing), you will play a vital part in ensuring these schemes operate efficiently, accurately, and in line with national guidance.

As a Transport Officer (Concessionary Fares and Ticketing) you will

• Oversee the day-to-day administration and coordination of the English National Concessionary Travel Scheme (ENCTS) and LINK schemes.
• Support the effective delivery and ongoing operation of travel and ticketing initiatives for Surrey residents.
• Manage and respond to enquiries, undertake application assessments, and general customer communications relating to concessionary travel.
• Work with internal teams, transport operators, and external partners to ensure accurate processing and data flow.
• Maintain documentation, records, database management and reporting information to support scheme monitoring and compliance.
• Assist with the implementation of scheme changes, updates, and service improvements.
• Provide administrative support across the Passenger Transport Projects Team.

About You

To be considered for shortlisting your application will clearly evidence the following skills and our behaviours;

• Strong administrative and organisational skills with exceptional attention to detail
• Confidence in handling data, records, and customer information accurately
• Knowledge of digital applications
• Good IT skills and experience of database management systems
• A customer-focused approach, with excellent communication and interpersonal skills.
• Ability to work collaboratively across teams and with external partners.
• A proactive and adaptable attitude with the ability to manage multiple tasks and deadlines.
• Previous experience of working in a public transport environment
• Good working knowledge of the relevant transport legislation