Service Administrator

• Location: Keighley
• Job Type: Full-time

Our client is a long-established and growing business looking to recruit a Service Administrator to join their busy Service Department. This role is crucial in providing essential administrative support to the Service Manager, engineers, and the wider depot team, ensuring the smooth operation of day-to-day service administration tasks.

Day-to-day of the role:

• Provide comprehensive administrative support to the Service Department and Service Manager, helping the team achieve its operational and customer service objectives.
• Handle incoming telephone calls to the Service Department, ensuring enquiries are dealt with promptly and professionally.
• Respond to and action internal and external customer enquiries, maintaining a high standard of customer service at all times.
• Manage customer account enquiries, including taking payments and providing copies of statements or other account documentation when requested.
• Handle banking and petty cash, including monthly till and petty cash reconciliations.
• Prepare and process service documentation, check service work orders, and maintain administrative records for accuracy and completeness.
• Manage warranty and product improvement claims, including the return of warranty parts to manufacturers.
• Keep servicing and MOT records of depot vehicles up to date.
• Coordinate depot time and attendance administration, including holiday bookings, sickness, and absence records.
• Review and approve engineer time to job allocations through Ibcos Gold.
• Coordinate the administration of groundcare repairs, maintenance, and invoicing, including arranging customer collections and deliveries.
• Order stationery and general office supplies for the depot.
• Conduct regular checks of fire alarm and emergency lighting systems and report any issues.
• Attend training as required by the Service Manager to maintain knowledge and support personal development.

Required Skills & Qualifications:

• Highly organised with excellent attention to detail.
• Confident managing multiple tasks and priorities in a busy service environment.
• Professional and customer-focused communication skills.
• Experienced in financial administration, including handling payments and reconciliations.
• Strong IT and record-keeping skills.
• Ability to work independently and as part of a team.
• Proactive, reliable, and willing to take ownership of tasks through to completion.
• Flexibility to support colleagues and take on additional responsibilities as needed.

Benefits:

• Opportunity to work with industry-leading technology and brands.
• Company pension and sick schemes.
• 24 days holiday plus bank holidays, and a day off for your birthday.
• Vehicle change policy (if applicable).
• Life insurance x 3 salary.
• Tailored career path and manufacturer training.
• Employee uniform and staff discount on showroom items.
• Free on-site parking.
• Health and well-being support line.
• Employer funded Cash plan for regular healthcare expenses.