Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Senior Customer Care Co-ordinator to join them on a permanent basis out of their Loughborough office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints. What's in it for you? * Basic salary of £30,000 - £35,000 (D.O.E) * Generous annual leave entitlement + bank holidays * Bonus potential * Potentail future career growth What are we looking for? * Experience working in a customer services role, ideally within the new build housing or property sectors. * Ability to provide concise and accurate written or numerical reports when required * Confident communicator both verbally and written * Good computer skills (especially Word and Excel) Key Responsibilities: * Manage all communication and administration related to Customer Care. * Visiting customers to deal with complex queries and issues. * Resolve validated complaints efficiently, seeking direction when necessary. * Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades. * Update and maintain defect records accurately. * Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams. * Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements. IF THIS IS YOU, WHY NOT APPLY NOW