Role: Customer Service - Logistics / Supply Chain Environment Type: Contract (12 Months with potential to go PERM) Location: Chertsey, UK Working Model: Hybrid (2 or 3 days per week in office) Work Hours: 37.5 Hours per Week What You'll Do: Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs). Manage Escalations: Take ownership of complex customer service tickets and order cancellations. Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.What You Need: Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred). Comfortable navigating ticketing systems and interpreting data. Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts). This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy