Sales & Account Manager
Stoke-on-Trent
Permanent, Full Time
OTE £45,000 – £50,000, with additional earning potential for strong performers
Monday to Friday, 8:45am – 5:30pm

Details:

As an Account Manager, you'll be responsible for managing your own portfolio of existing customers, building long-term relationships and understanding their individual requirements. You'll handle incoming enquiries, provide tailored solutions, manage the customer journey from initial enquiry through to completion, and identify opportunities to retain and grow existing accounts.

Working towards monthly targets, you'll play a key role in delivering exceptional customer service, maximising business opportunities and contributing to the continued growth of a successful, fast-paced organisation.

Key Responsibilities

• Manage and develop a portfolio of existing customers, building strong, long-term relationships.
• Handle customer enquiries and understand individual vehicle and finance requirements.
• Maintain regular contact with customers throughout the sales, renewal and account management process.
• Identify opportunities to retain existing customers, encourage renewals and grow account value.
• Use CRM systems and other business platforms to manage customer activity and maintain accurate records.
• Work towards and exceed monthly account management, retention and sales targets.
• Deliver consistently high levels of customer service and ensure a positive customer experience.
• Work collaboratively with colleagues in a supportive, target-driven team environment.

What We’re Looking For

We're looking for a commercially minded and customer-focused individual who is confident managing relationships, identifying opportunities and working towards targets. You'll be organised, proactive and comfortable managing a busy portfolio of customers in a fast-paced environment.

Essential

• Minimum of 2 years' experience in Account Management, Automotive Sales, Vehicle Leasing or a similar customer-focused commercial role.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication skills, both over the telephone and via email.
• Commercial awareness and the ability to identify opportunities to retain and grow existing accounts.
• A target-driven approach, with the motivation to achieve and exceed sales and account management objectives.
• Strong organisational skills and the ability to manage a busy customer portfolio.
• Confident using Microsoft Office and comfortable working across multiple systems.
• A commitment to delivering excellent customer service.
• Full UK driving licence.

Desirable

• Previous experience within the vehicle leasing or automotive industry.
• Experience using CRM systems to manage customer relationships and sales activity.
• An understanding of vehicle finance and leasing solutions.
• Experience managing customer renewals, retention and account growth.
• Working Environment & Development
• Able to manage your own portfolio of customers, giving you the opportunity to build relationships and take ownership of account growth.