You will be responsible for the delivery of locally focussed high quality, impactful tenancy management services to tenants within half of one of the four localities in which we operate; This role will sit within the West Midlands region, leading a team of customer-facing Housing Officers across our general needs rented schemes. Your role will be to lead, enthuse and motivate a field-based team to deliver a locality-based tenancy management offer to customers. You will be responsible for customer-first tenancy management services including but not limited to: mutual exchanges, tenancy audits, estate inspections, ASB, successions, tenancy fraud, and assignments. You will engage in the Locality Management Board structure; working collaboratively to achieve set targets for the benefit of the customers and communities within the locality they operate within. About you You will have strong housing legislation knowledge. You will have a Housing or related qualification or working towards. You will hold as a minimum BTEC HND/HNC or equivalent ability or vocabulary, verbal reasoning and numerical skills to equivalent level. You must understand landlord legislation, including (but not limited to); succession, mutual exchange, assignments & ASB. You will be able to demonstrate experience of excellent customer service. You will have a minimum of 2 years direct line management experience, working in a customer-facing environment, including allocating resource