HR Casework Officer

• Working Arrangement: Hybrid (3 days in office, 2 days at home after training)
• Organisation: Bolton Council
• Pay Rate: £18.43 per hour
• Contract: Initial 6-months

Bolton Council are seeking an experienced HR Casework Officer to provide practical and professional employee relations support to managers across a range of HR matters. This role is ideal for someone who can manage a varied caseload effectively and provide confident advice to ensure compliance and resolution of employee relations issues.

Day-to-day of the role:

• Manage a varied caseload of employee relations issues, including disciplinary, grievance, sickness absence, capability, probation, and conduct matters.
• Provide timely and accurate HR advice to managers, ensuring compliance with employment legislation, policies, and procedures.
• Support managers throughout the full case management process, including preparing documentation, correspondence, and reports.
• Attend formal meetings and hearings to provide procedural guidance and HR advice.
• Interpret and apply HR policies consistently and fairly.
• Advise on terms and conditions of employment and general workforce-related queries.
• Maintain accurate case records and utilise HR systems to support case management and reporting.
• Build effective working relationships with managers, employees, and trade union representatives.
• Ensure all casework is handled confidentially and in accordance with data protection requirements.

Required Skills & Qualifications:

• Proven experience of managing a broad range of complex employee relations casework.
• Strong working knowledge of employment law and HR best practices.
• Ability to provide clear, pragmatic, and solution-focused advice to managers.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Experience of drafting HR correspondence and reports.
• Competent user of Microsoft Office and HR information systems.
• Ability to work independently and exercise sound professional judgement.
• CIPD Level 5 qualification (or equivalent experience).

To apply for the HR Casework Officer position, please submit your CV and a Reed Consultant will be in touch to discuss next steps.