This is an opportunity to lead people, drive operational performance and build strong customer relationships within our Heysham operations. We’re looking for a confident and proactive Client Focal Point to support the safe, efficient and profitable delivery of our base operations. Working closely with the Operations Manager and Business Manager, you’ll lead by example, develop your team and ensure we consistently deliver against customer expectations. What you’ll be doing: * Working closely with the Operations Manager and Business Manager to support budget delivery across revenue and expenditure * Promoting safe working practices and ensuring compliance with company procedures and HSEQ requirements * Attending daily client meetings and translating requirements into clear operational work plans * Ensuring team members are fully trained, competent and supported to perform effectively * Embedding activity-based KPIs, capturing billable movements and using performance data to drive improvement * Building strong customer relationships through regular engagement and operational performance reviews * Working with the Operations Manager to maintain existing business and support new business opportunities * Ensuring the effective close-out of CID documents and Incident Reports What we’re looking for: * Strong operational leadership and people management skills * Excellent customer service and relationship-building skills * A proactive, results-focused approach with a commitment to safety * Confidence managing performance and challenging situations * Strong communication, planning and organisational skills * The ability to use performance information to identify and drive improvements * IOSH Managing Safely Why do it? You’ll play an important role in the success of our Heysham operation, with the opportunity to develop people, strengthen customer relationships and make a visible impact on operational performance and continuous improvement. Peterson Peterson offers a comprehensive range of safe, reliable and value added logistics solutions to the energy industry globally from strategic locations. Peterson works closely with customers, supported by a suite of industry leading digital applications, to identify and create opportunities to work together by sharing resources and securing operational efficiencies resulting in significant cost savings. Established in 1920, the organisation has expanded internationally with facilities at a number of prominent ports. The company is part of a wider group operating in over 70 countries with 4,000 people globally