French Speaking Contact Centre Advisor

Prime Central London Location

Salary: £29,825 per annum + monthly financial incentives

Lunch card worth £2,772 per annum

Excellent premium benefits package

Shifts operating between 07:00 and 22:00, Monday to Sunday

Join a World-Class Luxury Brand

Are you fluent in French and passionate about delivering exceptional customer experiences?

Do you come from a luxury hospitality, premium retail, travel, airline, concierge, private members club, or high-end customer service background and enjoy creating memorable experiences for discerning clients?

This is a rare opportunity to join a globally recognised luxury hospitality brand, trusted by high-net-worth individuals and VIP clients around the world. As a French Speaking Contact Centre Advisor, you'll become the voice of a prestigious brand renowned for excellence, attention to detail, and personalised service.

Why This Opportunity Stands Out

This isn't your typical contact centre role.

You'll be supporting an exclusive clientele who expect exceptional service at every interaction. Working within a professional and high-performing corporate contact centre, you'll manage bookings, provide expert advice, and ensure every client receives the seamless, personalised service synonymous with a luxury brand.

Whether your experience comes from a luxury hotel, premium travel company, luxury retail environment, private aviation, concierge services, or another high-end customer-facing role, your ability to build rapport, anticipate needs, and deliver first-class service will be highly valued.

No two days will be the same.

Your responsibilities will include:

• Managing incoming telephone and email enquiries from clients
• Creating and processing bookings accurately and efficiently
• Delivering personalised service tailored to each client's individual needs
• Providing expert knowledge, support, and guidance throughout the customer journey
• Liaising with internal departments to coordinate special requests and ensure a seamless experience
• Managing multiple priorities in a fast-paced, dynamic contact centre environment
• Acting as a true ambassador for the brand and consistently embodying its values and service standards

Who We're Looking For

We're looking for individuals who genuinely understand what exceptional service looks like.

You'll ideally have experience working within a luxury or premium environment where delivering a world-class customer experience is at the heart of everything you do.

Essential Requirements

• Native-level or fluent French, both written and spoken
• Fluent written and spoken English
• Outstanding communication and relationship-building skills
• The ability to deliver service with warmth, confidence, professionalism, and attention to detail
• Strong organisational and multitasking abilities
• A passion for creating exceptional customer experiences
• Ability to thrive in a fast-paced, performance-driven environment

Ideal Backgrounds

We would particularly love to hear from candidates with experience in:

• Luxury hotels and hospitality
• Premium or luxury retail
• Luxury travel and tourism
• Airlines and private aviation
• Concierge services
• Private members clubs
• High-net-worth or VIP customer service environments
• Luxury contact centres or reservations teams

What You'll Receive

Competitive salary of £29,825 per annum

Monthly financial incentives

Lunch card worth £2,772 per annum

Premium employee benefits package

The opportunity to work for a globally respected luxury brand

Exposure to high-net-worth and international clientele

Career development within a prestigious organisation

A supportive, professional, and high-performing team environment

Ready to Join Something Exceptional?

If you're passionate about luxury service, enjoy building relationships with discerning clients, and want to represent one of the world's most respected hospitality brands, we'd love to hear from you.

Apply today and take the next step in your customer service career with a business where excellence is the standard.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.