Simply Automotive is an independent Castrol Service Centre in Creekmoor, Poole. Dealership-quality service at independent prices. We are a busy, growing team with more than 500 5* Google reviews, looking after private customers, local businesses and fleets. We’re looking for a Service Advisor to be the first point of contact for our customers and the link between the front desk and the workshop. What you’ll do * Answer calls, emails and walk-ins, and book work into the diary * Check vehicles in, explain the work needed in plain English, and give clear quotes * Turn health check findings and MOT advisories into booked work * Keep customers updated through the day and get approval before extra work starts * Send MOT and service reminders, and follow up outstanding quotes * Prepare invoices, take payments and look after trade and fleet accounts * Work closely with our General Manager and technicians to keep the workshop running smoothly What we’re looking for * Experience as a service advisor or receptionist in a garage or dealership. We’ll also consider strong customer service candidates with good car knowledge. * Confident on the phone and comfortable explaining technical work and prices * Organised, accurate and calm when the diary is full * Good computer skills; experience with a garage management system is a plus * Full UK driving licence What we offer * £28,000 – £32,000 basic depending on experience, plus a monthly bonus on work sold * Monday to Friday, 08:00 - 17:30 * 28 days’ holiday including bank holidays, plus workplace pension * Training and a long-term role in a growing business * A friendly, professional team that takes pride in its service, reputation and reviews