Member Services Officer

Contract: Permanent

Hours: Part-time | 21 Hours / 3 days per week

Salary: £28,608 to £31,015 per annum) FTE (£17,165 to £18,609 per annum actual) SCP 10–15

Location: Holborn, London, WC1A – Hybrid Working

The National Association of Local Councils (NALC) represents and supports over 10,000 local councils and 40 county associations across England.

We're looking for a proactive, organised and detail-oriented Member Services Officer to join our small, friendly team.

This is a varied role combining member support, data management, online event administration and digital project support. You'll play an important part in delivering high-quality services to our members, maintaining accurate membership information and supporting improvements to how we work.

What you'll be doing

• Member Services: Act as a first point of contact for councils and county associations, responding to enquiries, managing member onboarding and offboarding, and supporting access to membership services.
• Data Management & Reporting: Maintain our membership database (CRM), ensuring records are accurate, consistent and up to date, and assist with data reporting.
• Online Events Support: Support the administration and delivery of NALC's online events, including managing registrations, responding to delegate enquiries and providing technical and administrative support during live events.
• Digital Transformation & AI Support: Contribute to digital improvement projects, including new systems, process automation and AI tools that help us improve member services.
• Collaboration & Internal Support: Work with colleagues across the organisation to support member engagement, share information and contribute to wider organisational activities.

Who we're looking for

You'll bring:

• Experience in a member-facing, administrative or customer service role, ideally within a membership organisation or non-profit.
• Excellent communication and customer service skills, with confidence in handling enquiries professionally and efficiently.
• Experience using CRM systems or databases, with a strong focus on accuracy and attention to detail.
• Good digital skills, including Microsoft 365, and confidence using online platforms and digital tools.
• Strong organisational skills, with the ability to manage competing priorities and work effectively as part of a small team.
• A willingness to learn new systems and contribute to improvements in how we deliver our services.

About us

Established in 1947, NALC is the only national body representing the interests of local (parish and town) councils. We work in partnership with county associations to support, promote and improve local councils. We campaign on their behalf, raise awareness of their work, and provide services that meet their needs.

Joining NALC means being part of a small, friendly team that makes a big impact, supporting the first tier of local government across England.

Closing: Applications will be reviewed on a rolling basis, and the vacancy may close early if a suitable candidate is appointed. We therefore encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our online portal to complete your application for this position.

NALC is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

We are committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments during the application or interview process, please let us know.

No agencies please.