Our Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract. You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities * Building robust data foundations: Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance tailored for international markets. * Developing actionable dashboards & reporting: Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics and think broadly across the end-to-end customer journey. * Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies and translate findings into actionable recommendations that improve customer journeys. * Advancing AI-native analytics: Leverage Gen AI tools to automate recurring insight generation, support AI- powered summarization and anomaly detection. * Enabling experimentation & continuous improvement: Support A/B testing and digital experience evaluations by analysing performance outcomes and quantifying customer and business impact. Skills * 5+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains * Proficiency in SQL for data extraction, transformation, and pipeline development * Experience with dashboarding and visualization tools (e.g. Tableau, Qlik) * Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes * Experience with Python or R for advanced analytics, automation, or experimentation support preferred * Knowledge of statistical methods and experimentation (A/B testing) preferred * Machine learning and Generative AI experience is a plus Benefits * Award winning work environment * Hybrid working * Long contract with potential to extend