Bulk Purchase Annuity (BPA) Operations: Senior Pensions Administrator

The Opportunity

Our BPA Operations team is expanding, and we're looking for an experienced pensions professional to help deliver first-class administration for policyholders and members of defined benefit schemes.

What You'll Be Doing

• Taking ownership of the day-to-day administration of BPA policies and defined benefit schemes, making sure all work is accurate, timely and aligned with legislation, benefit specifications and internal policy
• Supporting policyholders with clear, proactive and personalised service including those in vulnerable circumstances in line with FCA Consumer Duty
• Managing policyholder and member activity including maintaining records and safeguarding data integrity to handling queries and processing retirement, transfer and bereavement quotations and settlements
• Preparing newly on boarded schemes for go-live, including buy-in shadow administration, payroll processing, data cleansing and the move to buy-out
• Carrying out quality assurance checks, tracking service levels and coaching and supporting colleagues
• Contributing to reporting, reconciliations, governance, projects and ongoing process improvement

What You'll Bring

• Pensions administration experience, ideally in defined benefit or BPA environments (defined contribution exposure is also welcome)
• Solid understanding of pensions administration, including Guaranteed Minimum Pensions, and the relevant legislative and regulatory landscape
• Confidence with administration systems and Microsoft Excel, alongside good analytical, problem solving and decision making skills
• Excellent organisation and prioritisation skills
• Strong communication skills and the ability to build good working relationships with policyholders, trustees, colleagues and external suppliers
• A pensions administration qualification and knowledge of Irish pensions law would be a bonus, but aren't essential

We know great candidates don't always tick every single box, so if this role excites you please apply anyway! If you are interested in this role please send over your CV to