Housing Officer

Croydon

Temporary 2-3 months initially

£23 PAYE / £30 umbrella

Hybrid - 2 days in the office, 3 days working from home / visits

As the successful candidate you will manage a patch of around 650 properties in and around Croydon. You will be responsible for delivering a proactive, high-quality customer focused and efficient housing management service to residents.

You won't deal with rent arrears, there is a separate team for that, and you will only deal with lower level ASB, anything more serious is passed to the specialist team.
At a glance you will:

• Manage and resolve any tenancy and estate management issues
• Act as a central point of contact for all resident queries
• Liaise with all departments to make sure you and your residents are up-to-date and help implement any procedures or changes
• Assist tenants with benefit claims ensuring they are receiving their full entitlement
• Estate inspections
• Succession process

What you'll need

• Ability to demonstrate that you have extensive Social Housing experience, managing a busy patch. Managing any tenancy management issues that arise as a result of the tenancy agreement.
• Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.
• Strong customer service experience which demonstrates that you place our customers at the heart of everything you do.
• Experience of problem-solving and demonstrating professional curiosity

Please contact me for more information or click 'apply now'

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk