Order Processing & Customer Support Administrator – £30,000

Poole | Office-Based | Mon–Thur 8:30–5:00, Fri 8:45–2:0025 days holiday + bank holidays

Are you an organised, reliable and customer-focused administrator looking for a long-term role in a friendly, supportive office? Our client, a well-established specialist business based in Poole, is seeking an Order Processing & Customer Support Administrator to join their small team.

This is a varied, fast-paced position where you’ll manage customer enquiries, process orders and support the wider team with day-to-day administration. If you enjoy being the “go-to” person, keeping workflows running smoothly and delivering excellent service, this role will suit you perfectly.

A Great Team Culture

You’ll be joining a small, close-knit office of 3–4 people where personality and team fit really matter. The environment is friendly, supportive and down-to-earth, with a relaxed atmosphere and a team who work well together. This role would suit someone who is positive, approachable and comfortable in a small team where good communication and a sense of humour are valued!

Key Responsibilities

• Managing the customer service inbox and responding to enquiries
• Processing orders, quotes and customer queries
• Handling incoming telephone calls and providing clear, professional support
• Processing service reports and updating internal records
• Carrying out credit control tasks and monitoring outstanding payments
• General administration and ad-hoc duties to support the office

What We’re Looking For

• Strong customer service and communication skills
• Confident managing a busy inbox and prioritising workload
• Accurate data entry and excellent attention to detail
• Experience in order processing, administration or a similar role
• A positive, friendly personality with a good sense of humour
• Comfortable working in a small, close-knit team
• Professional, proactive and dependable working style

Benefits

• £30,000 salary
• Office-based role with a supportive, friendly team
• 1400 finish on Fridays!!!
• 25 days holiday + bank holidays
• Stable, long-established business with a great reputation

If you’re organised, customer-focused and enjoy a varied administrative role within a friendly, close-knit team, we’d love to hear from you. Apply today for immediate consideration.