London

£45,000 - £50,000 DOE

Do you enjoy working closely with the UK's best-loved retail accounts, and are looking to work for a renowned and much-loved creative consumer products brand?

We're looking for an Account Manager to manage and develop a portfolio of key retail trade accounts. It's a role that blends the commercial and the operational: one day you're representing the brand at a trade show or spotting a new business opportunity, the next you're deep in the detail looking at sell through and new opportunities within the product offering for your accounts. Providing exceptional service is so key for this business, so you will be a natural relationship builder and highly organised, with great project management skills too.

This is a great opportunity to join a close-knit, passionate team within a business that's genuinely proud of the products it makes, with plenty of scope to grow your career as you go.

What you'll be doing

• Managing a portfolio of key trade accounts, building strong, long-term relationships with retail partners
• Acting as the main point of contact for your accounts, understanding their needs and resolving queries quickly
• Maximising sales opportunities within your account base, identifying new business opportunities, and following up on inbound enquires swiftly
• Representing the brand at trade shows, industry events, and client meetings
• Monitoring sales orders from inception through to delivery and invoicing, liaising with internal times to ensure accurate and timely delivery of orders
• Working closely with Marketing, Product Development, Quality Assurance and Logistics teams to support product launches, promotions, and smooth order fulfilment
• Ensuring the CRM and order documentation is up to date, accurate, and complete
• Keeping abreast of market trends and competitor activity
• Preparing sales reports and forecasts to share with the wider team

What you'll bring

• Account Management experience within a wholesale, B2B, or creative consumer products environment working with retail buyers
• Excellent communication and interpersonal skills, confident building relationships with internal teams and external partners
• Strong commercial acumen and a genuine understanding of the account landscape and what it takes to grow retail relationships
• A customer-centric mindset, with a natural ability to solve problems and manage conflicting priorities
• Highly organised, with excellent attention to detail and strong project management skills
• Comfortable using CRM software and Microsoft Office
• The ability to hit the ground running and work well as part of a close, collaborative team

Why join

This is a brilliant opportunity to take ownership of some fantastic retail relationships within a brand that's genuinely loved by its customers, with real scope to make the role your own and grow your career. If you're commercially minded, detail-driven and relationship-focused, we'd love to hear from you.

Diversity & Inclusion

ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.