Receptionist

Location: Poole

Salary: £13.00 – £13.50 per hour

Hours: Monday to Friday, ideally 9:00am – 3:00pm or 4:00pm (flexibility on hours available)

Contract: Permanent

Benefits: Parking and additional benefits

Jigsaw Specialist Recruitment is delighted to be working with a well-established, independent private healthcare practice based in Poole. Our client is looking to appoint a friendly, professional and highly organised Receptionist to join their welcoming team on a permanent basis.

This is a fantastic opportunity for someone who enjoys working with people and takes pride in delivering exceptional customer service. As the first point of contact for patients and visitors, you'll play an important role in creating a warm, reassuring and professional environment while supporting the smooth day-to-day running of a busy medical practice.

Key Responsibilities

• Providing a warm, friendly and professional welcome to patients and visitors.
• Managing incoming telephone calls, emails and general enquiries.
• Booking, confirming and coordinating patient appointments.
• Maintaining accurate patient records and updating internal systems.
• Supporting the clinical and administrative teams with general office duties.
• Handling sensitive and confidential information with professionalism and discretion.
• Ensuring the reception area remains organised, welcoming and presentable.
• Delivering an excellent standard of customer service at all times.

About You

We're looking for someone who is approachable, organised and confident communicating with people from all walks of life.

Ideally, you'll bring:

• Previous experience in a reception, front of house, administration or customer-facing role.
• Excellent communication and interpersonal skills, with a warm and empathetic approach.
• Strong organisational skills and the ability to manage competing priorities.
• Good IT skills and confidence learning new systems.
• A professional appearance and positive, can-do attitude.
• The ability to handle confidential information sensitively.
• Previous experience within a healthcare, medical or private practice environment would be advantageous, although not essential.

Working Hours & Benefits

Our client is ideally looking for someone to work Monday to Friday, approximately 9:00am to 4:00pm or 9am to 3pm, although there is flexibility around working hours for the right individual (possibility to work around school hours).

The position offers:

• Competitive hourly pay of £13.00 – £13.50, depending on experience.
• Permanent employment within a professional and supportive environment.
• Flexible working hours to accommodate individual circumstances.
• Free parking.
• Additional employee benefits.
• The opportunity to become a valued member of a friendly, patient-focused healthcare team.