British Japanese Food Company Sales Admin at Acton Office Salary: from 30K GBP Working Hours 8:30 – 17:30 (1-hour unpaid lunch break) Specific Roles Sales Order Processing and Customer Service * Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR * Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc) * Completion of product forms/ promotion forms except for quality-related information * Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures * Respond to various enquiries from customers * Ensure compliance with export and international trade requirement * Assisting sales managers when needed * Monitor payment status for pending orders with payment issues Logistics arrangement * Daily communication with our warehouses and troubleshooting logistic/supply problems * Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan * Working closely with our current transport companies, to ensure that deliveries are made on time and in full. * Comply with customer-specific Incoterms requirements. Essential Requirement * Fluent written & spoken English * Previous experience of administration work * Friendly and positive with customers * Proactive problem solver * Excellent communication skills and flexible thinking Additional Requirement * Fluent written & spoken Japanese, other languages desirable * Experience handling complex export documentation. Benefit * 28 days of holidays (including bank holidays) increasing with service * Purchase of their products at 50% discount from retail price * Auto Enrolment Company Pension Plan * A bonus may be paid to all team members annually, based on the profitability of the company. * Cooking facility to prepare lunches We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding