Take a lead role in service delivery. * Manage complex damp, mould, and disrepair cases. * Undertake inspections and prepare specifications of work. * Monitor contractor performance and ensure compliance with statutory timescales. * Support service improvements and compliance reporting. * Work proactively to reduce risk and improve customer outcomes. * Demonstrable experience of managing housing disrepair claims and legal interfaces. * Experience of preparing technical evidence and witness statements would be advantageous. * Experience of implementing or preparing for Awaab's Law preferred. Previous experience within social housing and damp, mould and disrepair management is essential