Our client, a well-established company in Basingstoke , is seeking a New Enquiries & Customer Service Advisor to join their team. This is an excellent opportunity for someone with strong customer service skills and a naturally empathetic approach, who enjoys helping people and providing a positive first impression. The Role As the first point of contact for prospective clients, you will be responsible for handling incoming enquiries, understanding client needs, and ensuring each caller receives a professional and compassionate service. Key Responsibilities: Answer incoming calls from new and existing clients. Listen carefully and respond with empathy and professionalism. Gather relevant information and accurately record details. Provide excellent customer service at every stage of the client journey. Maintain confidential and accurate records. About You Previous customer service, call handling, or contact centre experience is desirable. Excellent telephone manner and communication skills. Empathetic, patient, and professional approach. Strong attention to detail. Confident using computer systems and databases. Able to remain calm and supportive when speaking with clients about sensitive matters. What's on Offer? Monday-Friday working hours (9:00am-5:00pm). Friendly and supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website